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MyTechBay Refund Policy

All services offered by MyTechBay are invoiced as per-incident charges. MyTechBay will ensure a resolution else money back within a stipulated time of 30 days from date of service rendered. Date of service rendered is the date when customer first speaks with a technician for receiving support for the original incident. If incident reoccurs within the 30 days of initial service period and My Tech Bay is unable to completely fix the incident, then customer will receive a full refund. Customer may not receive a refund if there is another incident that is not of the same origin as the original incident within initial 30 day period.


MyTechBay issues refund for all problems that turns to be out-of-scope, and problems that cannot be fixed over the phone or remote. If customer is not satisfied with the services, or if the issue was not resolved then customer can ask for a refund within 30 days time of when incident was brought to the attention of My Tech Bay. MyTechBay offers 24*7 support and customers can call us anytime throughout the day to get the issue resolved. If the same initial problem reoccurs but after 30 days from the date of activation, and if problem could not be fixed this time, then MyTechBay doesn´t hold any commitment of refunding the money. Money back policy for original problem resides only in the first 30 days of activation.


We offer 30 Money Back Guarantee on almost every product we offer. Please call customer service at 1-855-358-6597, in advance to register your Refund Request within 30 days of purchase date."
All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the Refund Request."


Free Membership

If customer uses MyTechBay services then he/she will receive a Free Membership (only in Smart & Advantage Support Incidents).

» Membership includes free service for incidences of equal or lesser value of the original incident.
»Free service is non-refundable. If original incident re-occurs after the 30 day guarantee and My Tech Bay is unable to resolve the problem, then customer may not receive a refund for the original incident since, the original incident cost only resides within the initial 30 day guarantee.

MyTechBay offers 3 different support incidents of different prices which comes with 30 days money-back guarantee.


Support incidents have been categorized as:

Regular Support Incident - $159.99

  • »Support valid for 1 month
  • »Get a single issue resolved instantly
  • »Call us unlimited times for same problem within a month
  • »Get quick resolution from expert technicians every time you call
  • »Get in touch with MyTechBay remotely using MyTechBay Connect Tool
  • »Support for all Microsoft Products
  • »Support for more than 100 non-Microsoft applications
  • »Brand Independent Tech-Support for computers of any make and model

Smart Support Incident - $269.99

  • »Support valid for 1 month, along with additional 11 months of free support
  • »30 day money back guarantee based on resolution of original incident only
  • »Call us unlimited times for same problem within a month
  • »Get quick resolution from expert technicians every time you call
  • »Get in touch with MyTechBay remotely using MyTechBay Connect Tool
  • »Support for all Microsoft Products
  • »Support for more than 100 non-Microsoft applications
  • »Brand Independent Tech-Support for computers of any make and model

Other Support Incidents with 7 Days Money Back guarantee


Economy Plus Support Incident - $69.99

  • »This incident comes with a 7 days money-back guarantee
  • »Customer can call us unlimited times for the original issue for 7 days
  • »This incident does not come with any free membership
  • »We offer a free PC Tune-up service along with support for the original issue

Mac Fix Support incident - $299.99

  • »This incident comes with a 7 days money-back guarantee
  • »Only 1 issue on any Macintosh machine will be supported
  • »This incident does not come with any free membership
  • »Customer can call us unlimited times for the original issue for 7 days


MyTechBay's Regular Support Incident for just $159.99


  • » 24/7 Access
  • » Free diagnostic for any issue
  • » Instant Support via secured remote session
  • » Always speak with your favourite Technician.
  • » Value for money.

Call now at 1-888-287-1902 to know more about our plans and offers



  • Setup Install

    setup &intall

    Most comprehensive service offered for a wide range of products. At MTB we provide support for setting up and installing almost all kind of software and hardware.....

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  • Computer Tune up

    computer-tune up

    With the course of time as your computer grows old it accumulates lots of junk in it and its performance deteriorates. Not just junk files but every computer becomes home of many unwanted applications, ..

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  • Infection Removal

    infection removal services

    This is the most trusted, and most comprehensive service offered by MyTechBay. The main reason of computer malfunction these days is because of Infections like Viruses, Spywares, Malwares etc.

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  • Plan Prices

    Plan & Prices

    Regular Support Incident - $159.99* Support valid for 1 month Get a single issue resolved instantly Call us unlimited times for same problem within a month..

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  • We work for your profit!
    luke

    Troubleshooting is good, and the best part is that MTB techs always educate you of what did.
    Luke

    noomi

    Technicians at MyTechBay are really experienced and very professional. They know the value of time, and customer satisfaction ..
    Naomi

    michelle

    I Feel relaxed when their technicians work on my computer..
    Michelle

    Assilon

    MTB rocks. I just love the way they help me whenever I call them....
    Assilon

    alex

    I was not able to connect my Laptop to the internet. MTB experts just fixed the problem for me within no time...
    Alex

    Herber

    I knew very Little about computers,but MTB has made me learn a lot now..
    Herbert

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Disclaimer: MyTechBay is an independent service provider of Remote Tech Support for third party products. Third party trademarks, logos, brand names, products and services are used as references for informational purposes only. In no way we sponsor their product or services. Thus MyTechBay hereby disclaims any sponsorship, affiliation or endorsement of or by any such third party.