This document mentions detailed Terms & Conditions which makes the base of commitment between Mytechbay ("we", "our") and you("visitor", "customer"). You are requested to read this document to have a better understanding of our plans and processes. Your registration with services of MyTechBay will be done only after you agree to all these terms and conditions.
MyTechBay provides dual method of support via phone or via remote control session over the internet. If you want to stay on the phone and follow verbal instruction by our tech support officer then you can ask for staying over the phone, else you can grant permission to us to get connected to your computer and work on it in front of you. Remote session control which we establish can only be done once you agree to it and allow for the same. Our remote session process and technicalities of the remote access tool doesn't permit us to get connected to your computer without your permission.
We will only take control of the computer registered with us and we will not be responsible for other computers at your place. MyTechBay will take every possible, genuine, and logical effort to fix your computer problem or to suggest you the next course of steps towards resolution. MyTechBay will work on your computer over remote session in front of you and will keep on educating you about the steps being performed, and will confirm the resolution at the closure of remote session or that particular call. MyTechBay under no circumstances will be responsible for kind of data loss if happens on your computer.
You should not do any kind of major troubleshooting or changes on your computer without informing us till the time your computer is in warranty with us. We will not be responsible for any kind of problems that may occur while you make changes, installations, updates, etc without informing MyTechBay.
Elimination from the Services
Every plan which MyTechBay offers has a validity period, which commences from the date of registration. MyTechBay will not provide support on to your computer after the validity of the plan has expired. We will not provide support if you make some modifications on your computer which were incompatible with the system, or if your computer system has suffered an electric shock or physical damage. In such cases we will not be able to help you on the broken system but will only be in a position to continue with support once you get the physical damage fixed or replace it with a new computer.
MyTechBay respects and values your relation with us and hopes that will make a fair use of our services. We will do our best to always be up to your expectations and help you with problems that you might face on your computer. You must use our services only for the computers which you have registered with us and not for unregistered computers. You should not use our service for others like your relatives and friends. MyTechBay has all the rights to bar your services if we feel that your calls to us our intentionally done only for disturbing and harassing our staff. You will not be refunded in any of such intentional misconducts. You will not use any or all portions of our website, will not try to hack our servers, information, email ids or do anything which could result in damaging our image.
During the course troubleshooting we might install third party software/tools to fix your problem. By doing this we are just fixing your issue and we in no way are endorsing or marketing those products. If MyTechBay will market any product then it will be a genuine full version product and you will be getting a separate invoice for the same.
MyTechBay also promises not to share your personal information like name, contact number, email id, or address with anybody else. Your credit card information will nowhere be saved by us once the initial registration goes through. For any further transactions for renewal, upgrade of services we would need to ask for card details again.
Limitation to act
You agree that should there be any case where MyTechBay is held accountable for any reason, then in no case the liability of MyTechBay will be greater than the amount paid to MyTechBay for services purchased. We will not be responsible for any charge that may incur on your card if it gets declined while making the transaction for reasons like "short on funds" etc. MyTechBay can anytime review, modify, or change the terms and conditions as appearing and the same will always be updated on our website www.mytechbay.com
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With the course of time as your computer grows old it accumulates lots of junk in it and its performance deteriorates. Not just junk files but every computer becomes home of many unwanted applications, ..
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Troubleshooting is good, and the best part is that MTB techs always educate you of what did.
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Disclaimer: MyTechBay is an independent service provider of Remote Tech Support for third party products. Third party trademarks, logos, brand names, products and services are used as references for informational purposes only. In no way we sponsor their product or services. Thus MyTechBay hereby disclaims any sponsorship, affiliation or endorsement of or by any such third party.